Privacy Policy

This Privacy Policy describes how Flow Comptech Solutions LLP ("we", "us", "our") collects, uses, stores and protects information when you use the MobiApp platform and any mobile applications built and hosted through our service (collectively, the "App"). By using the App, you agree to the collection and use of information as described in this policy.

1. Information We Collect

1.1 Information you provide directly

When you register for an account, place an order, or interact with the App, we may collect the following information:

• Full name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely through third-party payment gateways)
• Order history and product preferences

1.2 Information collected automatically

When you use the App, certain information may be collected automatically, including:

• Device type, operating system and version
• Unique device identifiers
• IP address
• App usage data and interaction logs
• Location data (only if you grant permission)
• Crash reports and performance diagnostics

1.3 Information from third parties

We may receive information from third-party services integrated with the App, such as payment processors, analytics providers and advertising networks. This information is used in accordance with this policy and the respective third party's own privacy practices.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To process and fulfil your orders
• To send order confirmations, shipping updates and delivery notifications
• To provide customer support and respond to enquiries
• To send promotional offers, discounts and marketing communications (with your consent)
• To improve the App's functionality, performance and user experience
• To detect, prevent and address fraud, security issues and technical problems
• To comply with legal obligations and enforce our terms of service

3. Data Storage and Security

Your data is stored on servers hosted by Google Cloud Platform, which provides enterprise-grade security, encryption and compliance certifications. We implement industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

4. Data Sharing and Disclosure

We do not sell, trade or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: With third-party companies that assist us in operating the App, processing payments, delivering orders and providing customer support. These providers are contractually obligated to protect your data.
• Store operators: If you place an order through a branded store app, your order details and delivery information are shared with the respective store operator to fulfil your order.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, reorganisation or sale of assets, your information may be transferred as part of that transaction.

5. Push Notifications

The App may send push notifications to your device for order updates, promotional offers and important announcements. You can disable push notifications at any time through your device settings.

6. Cookies and Tracking Technologies

The App and any associated web pages may use cookies, web beacons and similar tracking technologies to collect usage data, remember preferences and deliver personalised content. You can manage cookie preferences through your browser or device settings.

7. Third-Party Links and Services

The App may contain links to third-party websites or services, including payment gateways, social media platforms and advertising networks. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you interact with.

8. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will take steps to delete that information promptly.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to withdraw consent for marketing communications
• The right to data portability
• The right to object to processing of your data in certain circumstances

To exercise any of these rights, please contact us using the details provided below.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain data for a reasonable period after account closure to comply with legal obligations, resolve disputes and enforce our agreements.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will notify you of any material changes by posting the updated policy within the App and updating the "Last updated" date at the top of this page. Your continued use of the App after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

By using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.